This privacy statement was last updated on 21/12 and applies to citizens and legal permanent residents of the United Kingdom.
In this privacy statement, we explain what we do with the data we obtain about you via https://thriveherd.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact – Through phone, mail, email and/or webforms
1.1 Contact – Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Date of birth
- Social Media accounts
- Education information
- Professional or employment-related information
- Employment history
- Medical information
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- An email address
- A home or other physical address, including street name and name of a city or town
- A telephone number
- Date of birth
- Social Media accounts
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
1.3 Registering an account
1.3 Registering an account
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Photos
- A home or other physical address, including street name and name of a city or town
- A telephone number
- Date of birth
- Professional or employment-related information
- Employment history
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
1.4 Newsletters
1.4 Newsletters
For this purpose we use the following data:
- A first and last name
- An email address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- IP Address
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
1.5 To support services or products that a customer wants to buy or has purchased
1.5 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Date of birth
- Photos
- Social Media accounts
- Education information
- Professional or employment-related information
- Employment history
- Medical information
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
1.6 Compiling and analyzing statistics for website improvement.
1.6 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- A first and last name
- An email address
- A telephone number
- Date of birth
- Professional or employment-related information
- Employment history
- A home or other physical address, including street name and name of a city or town
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
1.7 To be able to offer personalised products and services
1.7 To be able to offer personalised products and services
For this purpose we use the following data:
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- A first and last name
- An email address
- A telephone number
- A home or other physical address, including street name and name of a city or town
- Date of birth
- Social Media accounts
- Education information
- Professional or employment-related information
- Employment history
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
1.8 To sell or share data with a third party
1.8 To sell or share data with a third party
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Account name or alias
- Marital status
- Date of birth
- Photos
- Social Media accounts
- Physical characteristics or description
- Education information
- Professional or employment-related information
- Employment history
- Financial information such as bank account number of credit card number
- Medical information
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Audio, electronic, visual, thermal, olfactory, or similar information
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
2. Sharing with other parties
We only share or disclose this data to processors for the following purposes:
Processors
Name: Google
Country: USA
Purpose: Data storage and management, behaviour profiling, tracking, AI, contact records, any other business use
Name: Freshsales
Country: USA
Purpose: Business operations (CRM, automations)
Name: Zapier
Country: USA
Purpose: Automations
Name: OpenAI
Country: USA
Purpose: Processing information for business improvement purposes
Name: Squarespace
Country: USA
Purpose: Appointment scheduling and contact records
Name: Xero
Country: New Zealand
Purpose: Financial records, invoicing, receipts and legal obligations (tax)
Name: Stripe
Country: USA, UK
Purpose: Billing, invoicing, transactions, payment processing, record keeping
Name: Activecampaign
Country: USA
Purpose: Email marketing
Name: Mailerlite
Country: USA
Purpose: Email marketing, landing pages, form submissions, marketing and sales funnels
Name: Jotform
Country: USA
Purpose: Form submissions, record keeping, automations, payment processing
Name: Typeform
Country: USA
Purpose: Form submissions, video chat, record keeping
Name: Fathom
Country: USA
Purpose: AI notetaking
Name: Zoom
Country: USA
Purpose: Video calling
Name: Podia
Country: USA
Purpose: Online course software
Name: Bubble.io
Country: USA
Purpose: App development and associated database use
Name: Lucky Orange
Country: USA
Purpose: Website performance analysis
Name: Mighty Networks
Country: USA
Purpose: Community business model
Name: Bubble.io
Country: USA
Purpose: No-code app development
Name: LinkedIn
Country: USA
Purpose: Marketing, advertising, prospecting, lead generation, networking
Name: Meta
Country: USA
Purpose: Marketing, advertising, prospecting, lead generation, networking
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data processing agreement with Google.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Automated decision-making
We make decisions on the basis of automated processing with respect to matters that may have (significant) consequences for individuals. These are decisions taken by computer programmes or systems without human intervention.
Use of AI to analyse visitor data, including information provided by consent, to understand lead quality and optimise business decisions including marketing.
10. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner’s Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Jersey Office of The Information Commissioner
2nd Floor 5 Castle Street
St. Helier
Jersey
JE2 3BT
St Martin’s House
Le Bordage
St. Peter Port
Guernsey
GY1 1BR
11. Data Protection Officer
Our Data Protection Officer has been registered with the Information Commissioner’s Office. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Paul Talbot, or via privacy@ex.comthriveherd.com.
12. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
13. Contact details
Thriveherd Limited
128 City Road, London, EC1V 2NX
United Kingdom
Website: https://thriveherd.com
Email: privacy@ex.comthriveherd.com
Phone number: 08002461268
14. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form