This privacy statement was last changed on 21/12, last checked on 21/12, and applies to citizens and legal permanent residents of Canada.
In this privacy statement, we explain what we do with the data we obtain about you via https://thriveherd.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
1. Purpose and categories of data
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)
1.1 Contact – Through phone, mail, email and/or webforms
1.1 Contact – Through phone, mail, email and/or webforms
The following categories of data are collected
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Date of birth
- Social Media accounts
- Education information
- Professional or employment-related information
- Employment history
- Medical information
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
1.2 Payments
1.2 Payments
The following categories of data are collected
- A first and last name
- An email address
- A home or other physical address, including street name and name of a city or town
- A telephone number
- Date of birth
- Social Media accounts
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
1.3 Registering an account
1.3 Registering an account
The following categories of data are collected
- A first and last name
- Account name or alias
- An email address
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Photos
- A home or other physical address, including street name and name of a city or town
- A telephone number
- Date of birth
- Professional or employment-related information
- Employment history
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
1.4 Newsletters
1.4 Newsletters
The following categories of data are collected
- A first and last name
- An email address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- IP Address
- Geolocation data
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
1.5 To support services or products that a customer wants to buy or has purchased
1.5 To support services or products that a customer wants to buy or has purchased
The following categories of data are collected
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Date of birth
- Photos
- Social Media accounts
- Education information
- Professional or employment-related information
- Employment history
- Medical information
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Geolocation data
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
1.6 Compiling and analyzing statistics for website improvement.
1.6 Compiling and analyzing statistics for website improvement.
The following categories of data are collected
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- A first and last name
- An email address
- A telephone number
- Date of birth
- Professional or employment-related information
- Employment history
- A home or other physical address, including street name and name of a city or town
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
1.7 To be able to offer personalised products and services
1.7 To be able to offer personalised products and services
The following categories of data are collected
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- A first and last name
- An email address
- A telephone number
- A home or other physical address, including street name and name of a city or town
- Date of birth
- Social Media accounts
- Education information
- Professional or employment-related information
- Employment history
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
1.8 To sell or share data with a third party
1.8 To sell or share data with a third party
The following categories of data are collected
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Account name or alias
- Marital status
- Date of birth
- Photos
- Social Media accounts
- Physical characteristics or description
- Education information
- Professional or employment-related information
- Employment history
- Financial information such as bank account number of credit card number
- Medical information
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Audio, electronic, visual, thermal, olfactory, or similar information
Retention period
We determine the retention period according to fixed objective criteria: In accordance with insurance requirements, currently no longer than 6 years
2. Sharing with other parties
We only share or disclose this data to other recipients for the following purposes:
Purpose of the data transfer: Data storage and management, behaviour profiling, tracking, AI, contact records, any other business use
Country or state in which this service provider is located: USA
Purpose of the data transfer: Business operations (CRM, automations)
Country or state in which this service provider is located: USA
Purpose of the data transfer: Automations
Country or state in which this service provider is located: USA
Purpose of the data transfer: Processing information for business improvement purposes
Country or state in which this service provider is located: USA
Purpose of the data transfer: Appointment scheduling and contact records
Country or state in which this service provider is located: USA
Purpose of the data transfer: Financial records, invoicing, receipts and legal obligations (tax)
Country or state in which this service provider is located: New Zealand
Purpose of the data transfer: Billing, invoicing, transactions, payment processing, record keeping
Country or state in which this service provider is located: USA, UK
Purpose of the data transfer: Email marketing
Country or state in which this service provider is located: USA
Purpose of the data transfer: Email marketing, landing pages, form submissions, marketing and sales funnels
Country or state in which this service provider is located: USA
Purpose of the data transfer: Form submissions, record keeping, automations, payment processing
Country or state in which this service provider is located: USA
Purpose of the data transfer: Form submissions, video chat, record keeping
Country or state in which this service provider is located: USA
Purpose of the data transfer: AI notetaking
Country or state in which this service provider is located: USA
Purpose of the data transfer: Video calling
Country or state in which this service provider is located: USA
Purpose of the data transfer: Online course software
Country or state in which this service provider is located: USA
Purpose of the data transfer: App development and associated database use
Country or state in which this service provider is located: USA
Purpose of the data transfer: Website performance analysis
Country or state in which this service provider is located: USA
Purpose of the data transfer: Community business model
Country or state in which this service provider is located: USA
Purpose of the data transfer: No-code app development
Country or state in which this service provider is located: USA
Purpose of the data transfer: Marketing, advertising, prospecting, lead generation, networking
Country or state in which this service provider is located: USA
Purpose of the data transfer: Marketing, advertising, prospecting, lead generation, networking
Country or state in which this service provider is located: USA
3. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
4. How we respond to Do Not Track signals & Global Privacy Control
Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.
5. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie Policy (CA) webpage.
We have concluded a data Processing Agreement with Google.
6. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
7. Third party websites
This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
8. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
9. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below.
9.1 You have the following rights with respect to your personal data
- You may submit a request for access to the data we process about you.
- You may request an overview, in a commonly used format, of the data we process about you.
- You may request correction or deletion of the data if it is incorrect or not or no longer relevant. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
- You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
- You have the right to address a challenge concerning non-compliance with PIPEDA to our organisation and, if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.
- We shall give access to personal information in an alternative format to an individual with a sensory disability who has a right of access to personal information under PIPEDA and who requests that it be transmitted in the alternative format if (a) a version of the information already exists in that format; or (b) its conversion into that format is reasonable and necessary in order for the individual to be able to exercise rights.
10. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
11. Contact details
Thriveherd Limited
128 City Road, London, EC1V 2NX
United Kingdom
Website: https://thriveherd.com
Email: privacy@ex.comthriveherd.com
Toll free phone number: 08002461268
Phone number: 08002461268
12. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form
We have appointed a contact person for the organisation’s policies and practices and to whom complaints or inquiries can be forwarded:
Paul Talbot
128 City Road, London, EC1V 2NX